Member Benefits & Policies

Online Payments/Payments by Telephone

Payment made in connection with Memberships are non-refundable, whether made online, in-person, or otherwise except as expressly stated herein. Online bill payments are currently available 24 hours/7 days a week. Please read the instructions below to utilize these payment methods. You will be required to enter your password for either an online or telephone payment. Members are responsible for maintaining the integrity and security of your assigned password. To have a password re-issued the Member of Record can request a reset of the password by logging into Account Manager by entering e-mail address on file and select forgot password. Upon receiving a valid request, TicketMaster will e-mail a temporary password to login and reset.

Please CLICK HERE to read the full Ticketmaster terms and conditions, which apply to all Miami Dolphins game tickets.

To make a payment over the internet:

1. Visit www.MiamiDolphins.com

2. Click the icon at the top right MEMBER.

3. Enter your Member account number and password.

4. Select the invoice and enter your payment information.

To make a telephone payment:

1. Call the Miami Dolphins Office main line 1-888-FINS-TIX.

2. Select the telephone option #1 to speak with a representative Monday-Friday 8:30am-5:30pm.

Ticket Forwarding

Ticketmaster 'Ticket Forwarding' allows the customer of record to cancel a "specified game on the member ticket card" and forward a "Virtual Ticket" to a friend or business associate. The "Virtual Ticket" generates a new barcode and is formatted as a printable file (Adobe Acrobat Required). When printed at home and presented at the gate, the print-at-home ticket allows admission into the stadium. Certain time restrictions and other conditions may apply to Ticket Forwarding. There are no charges for ticket forwarding.

- Please note: ADA sections are reserved for ADA qualified patrons only and their guests. Please see exchange policies outlined on this website for further clarification.

NFL Ticket Exchange: Buy and Sell Dolphins Tickets

The Miami Dolphins and the NFL have partnered with Ticketmaster to allow our Members to post their individual game tickets for re-sale on a team approved website. Once that website is enabled for 2015, Members can log on to their account via Account Manager and select ‘SELL.’ Upon clicking sell, a new browser window will open to the NFL Ticket Exchange website where Members can post their individual game tickets for sale. Once your posted tickets are purchased, the barcodes on your ticket card for the specified game are cancelled and new barcodes are issued to the buyer.

- Payments/Credits: Once your posted tickets are sold, the amount of the sale price is credited to either your Membership Account, less a 10% fee. Fees and charges for using the Ticket Exchange service are subject to change.

Unless a refund is requested in writing, that credit will remain on your Membership Account and applied to any future post season or renewal payments. If you do not wish to have money from tickets you have resold through NFL Ticket Exchange credited to your Membership account, you may change your Ticket Exchange profile so that any resale money is sent directly to you. NFL Ticket Exchange Customer Service: 1-888-635-5944 or nflticketexchange@ticketmaster.com.

To go straight to NFL Ticket Exchange now, please CLICK HERE.

- Reminder: The Miami Dolphins Ticket Office and Ticketmaster are the only official outlets for Miami Dolphins ticket sales. Tickets purchased through other avenues may be invalid, counterfeit or stolen and may not be honored.

- If utilizing ADA tickets, please follow the exchange policy prior to posting tickets for re-sale. ADA sections are reserved for ADA qualified patrons and their guests only.

Membership Transfers

Membership Transfers are limited to an "Immediate Family Member" if a personal account, or an "Affiliate" if a company or corporate account.

Upon divorce or separation, we will honor a stipulation authorizing retention or transfer of membership to one or both of the parties. Without stipulation or agreement, the tickets shall revert to the Miami Dolphins who shall have the right to divide the tickets between the parties or otherwise cancel the account.

Please contact a Membership Service Rep to request a Miami Dolphins Season Membership Transfer Assignment Form or CLICK HERE for the form. Additional terms and conditions apply, as described on the form.

Change of Address

A change of address can be submitted by using any of the following options:

1. Complete and submit the address change form with a valid photo ID.

2. An address change can also be made via fax (305-943-6811) with a copy of a valid photo ID or in person at the Dolphins Ticket Office. Ensure prompt delivery of tickets, notices and other dated information by keeping address and telephone information current on your Membership Account. If you have multiple accounts, please indicate all account numbers that are impacted by the address change. Membership Accounts cannot be changed to or designated as 'in care of' a person or entity

Change of address request used to circumvent the Membership Transfer policy may result in revocation of the applicable Membership Accounts.

MEMBER POLICIES (subject to change from time-to-time)

*1. MEMBER ACCOUNTS. *

A Miami Dolphins Membership is a revocable license issued annually by Miami Dolphins, Ltd. (“Miami Dolphins” or “Dolphins”), as licensor. Payments made in connection with Memberships are non-refundable, whether made online, in-person, or otherwise, except as expressly stated herein. If a Membership is revoked by Dolphins without cause, Member’s exclusive remedy shall be a refund of any amounts paid for which no corresponding Membership benefits have been provided, which refund determinations shall be made by Dolphins in sole discretion. Members shall not be entitled to any refund in any other circumstance, including, without limitation, if the Dolphins revoke my Membership for cause, which shall include, without limitation: (i) failure to make timely payments, (ii) violation of any Miami Dolphins or stadium policies, as amended from time-to-time, including, without limitation, unruly or inappropriate behavior by me or any person that utilizes my tickets, which determination shall be made by the Dolphins in their sole discretion; (iii) resale of tickets for an amount less than face value. Memberships and Member are subject to the terms, conditions and policies (including the “Fan Code of Conduct”), established from time to time by the Dolphins. The current policies may be modified and/or supplemented at any time by the Dolphins. Any modifications or new policies will be effective when adopted. Members should not rely upon or have any expectation that the policies presently applicable will be applicable at any time in the future.

*2. LICENSE FROM YEAR-TO-YEAR (RENEWAL). *

Members are valued customers of the Dolphins, the Dolphins will diligently attempt to accommodate its customers. However, the opportunity to license a Membership from year-to-year, at any seat location, is a privilege granted by the Dolphins, which may be revoked at any time. Neither a Membership, nor the opportunity to license a Membership from year-to-year, constitutes any form of legal or equitable right, including without limitation an express or implied contract, lease, option, right of first refusal, implied trust, or expectancy interest. There is no automatic right to license a Membership from year-to-year, nor is there any guarantee that this privilege will be offered or granted by the Dolphins. Members should not form any manner of reliance on the privilege to license a Membership or Miami Dolphins tickets from year-to-year, nor can there be any prescriptive right to license a Membership annually. The privilege to license a Membership and Miami Dolphins tickets from year-to-year is not “property” and creates no property rights whatsoever under state statutory or common law or under the United States Bankruptcy Code. Additionally, seat location shall be subject to change by the Dolphins in its sole discretion.

*3. IMPERMISSIBLE TRANSFERS. *

Except as expressly set forth in this section, Membership and accounts are nontransferable, including without limitation assignment or transfer to a third-party, change of names (except upon submission of a marriage certificate or court order evidencing the same), or purported assignments to an “in care of” status. A Member may not either voluntarily or by operation of law, assign, encumber, sublicense, or otherwise transfer a Membership (collectively, “Transfer”), EXCEPT that a Member shall be permitted to Transfer a Membership (i) to an Affiliate if the Member is a partnership, corporation or limited liability company; or (ii) to Immediate Family Members as further described in the Miami Dolphins Membership Transfer Assignment Form. Membership shall not be deemed to be property of an estate in bankruptcy and are not transferable under the United States Bankruptcy Code. In the event that a Member files for protection under any chapter of Bankruptcy Code, the subject Membership shall immediately become void and of no further force and effect, and the Dolphins shall be entitled to resell the Membership to a third-party in its sole and complete discretion.

If the Member of Record is deceased, the court appointed Personal Representative may transfer the Membership to one or more of the deceased Season Ticket Account Member’s Immediate Family Members as defined above. The Personal Representative must provide documentation by the courts authorizing him or her to act in that capacity and information or documentation to demonstrate that the transferee Member is an Immediate Family Member.

*4. REVOCATION OF SEASON TICKET ACCOUNT – DISPUTES. *

The Dolphins reserves the right to revoke any Membership or Member Account without cause. In any dispute concerning Membership or Member Account, the prevailing party shall be entitled to recover the costs and expenses incurred in connection with such dispute, including, without limitation, reasonable attorney’s fees. There are no refunds or exchanges on amounts paid in connection with a Membership.

5. AMERICANS WITH DISABILITIES ACT INFORMATION

The Dolphins will fully meet and comply with the Americans with Disabilities Act and its implementing regulations to ensure that patrons with disabilities received full and equal enjoyment of the goods, services facilities, privileges advantages or accommodations provided by the Miami Dolphins and its home stadium. Additional information regarding ADA-issues is available on the ADA section of the stadium website, or by calling 1-888-FINS-TIX and asking to speak with our ADA Coordinator. You may also email our ADA Coordinator at Cdecatrel@dolphins.com or visit the fully accessible Miami Dolphins ticket office located at 347 Don Shula Drive, Miami Gardens, FL 33056, Monday-Friday, 9am-5pm.

6. PLAYOFFS

Playoffs are at an additional cost above and beyond your annual Membership cost. Members shall have the opportunity to purchase the seats associated with their Membership for Dolphins home playoff games, with the exception of any Super Bowl games, which shall be governed by NFL rules. Except as expressly set forth herein, terms and conditions governing Members’ rights to purchase of playoff tickets shall be determined by the Dolphins in their sole discretion prior to the end of the regular season and may be amended from time-to-time.

7. RIGHT TO CONTACT

Members agree to receive pre-recorded/artificial voice messages calls and/or use of an automatic dialing device, text messages and/or emails from the Miami Dolphins, SFS Events, LLC, South Florida Stadium LLC, and their affiliates and partners, at any telephone number or email address that have been provided to Dolphins or that Dolphins and/or their partners or affiliates have otherwise obtained, which could result in charges to me. Dolphins and/or their partners or affiliates may place such calls, texts or emails to (i) notify members regarding upcoming appointments, (ii) notify members of upcoming Miami Dolphins and other Stadium events, (iii) troubleshoot problems with accounts, (iv) resolve a dispute, (v) collect a debt, or (vi) as otherwise necessary to service member accounts or enforce this agreement, Dolphins policies, applicable law, or any other agreement Dolphins and/or their partners or affiliates may have with members. The ways in which members may provide Dolphins and/or their partners or affiliates a telephone number or email address include, but are not limited to, providing the information at account opening, adding the information to an account at a later time, or providing it to any employees, partners, or affiliates. I consent to receive SMS or text messages and understand that I will be responsible for any standard telephone minute and text charges if I am contacted. I understand that I may revoke this express consent at any time by calling Dolphins at: (305) 943-8000.

8. GOVERNING LAW/JURISDICTION & ARBITRATION

All matters relating in any manner to this Agreement, including attending any Miami Dolphins events, shall be construed and enforced in accordance with the laws of the State of Florida, without regard to the conflict of laws provisions of such law. You (and the user(s) of your tickets for any particular match or event) at Hard Rock Stadium, agree that any dispute between or among you, your attorneys, agents, successors, heirs, and assigns, guests, or any other person who uses tickets issued to you to attend an event, and Dolphins, South Florida Stadium LLC, and any of their parents, subsidiaries, owners, officers, directors, employees, agents, affiliates, concessionaires and independent contractors relating to your tickets, or any issues that may arise in connection with this Agreement shall be resolved by arbitration. The arbitration shall be conducted in the State of Florida before one arbitrator. The arbitration shall be administered by JAMS pursuant to JAMS' Streamlined Arbitration Rules and Procedures. The arbitration proceedings and arbitration award shall be maintained by the parties as strictly confidential, except as is otherwise required by court order or as is necessary to confirm, vacate or enforce the award and for disclosure in confidence to the parties’ respective attorneys, tax advisors and senior management and to family members of a party who is an individual. In addition, you specifically waive the right to participate in a representative capacity or as a member of any class of claimants pertaining to any claim. You understand that the arbitrator’s decision will be final and binding, and that other rights that you may have if you went to court may not be available in arbitration.

9. MISCELLANEOUS

The Miami Dolphins and South Florida Stadium LLC are not responsible for and the member assumes all risks incident to the game or related events, to which this ticket admits the holder, including the risk of lost, stolen or damaged property or personal injury. The ticket holder will not transmit or aid in transmitting any picture, account or description (whether text, data or visual) in any media now or hereafter existing of all or any part of the football game or related events. Breach of the foregoing may result in legal action against the member. The ticket holder grants to the NFL, the Miami Dolphins and their designees the irrevocable permission to use his or her voice or likeness in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial purposes of the NFL, the Miami Dolphins and their sponsors, licensees, advertisers or broadcasters. Ticket holder may not enter the football game or otherwise use this ticket for advertising, promotion or other commercial purposes (including contests, sweepstakes and giveaways) without the NFL's and the Miami Dolphins express written consent. Upon remitting any full or partial payment toward your Membership, or by accepting delivery of your tickets or other Member benefits, you agree to comply with the terms and conditions set forth herein as may be amended from time-to-time, as well as the Ticketmaster Terms and Conditions at http://www.ticketmaster.com/h/terms.html. You further agree that your personal information may be used by the Miami Dolphins and their designees in accordance with the Miami Dolphins Privacy Policy, which is hereby incorporated by reference.

Bags

NFL Stadium Bag Policy

The NFL has instituted a safety policy for all stadiums that will make the security process more efficient and effective. The Miami Dolphins are committed to ensuring the fan experience is second to none, and the safety of our guests at our stadium is essential to maintaining this experience.

The safety policy affects the type and size of bags that are permitted into the stadium – not the items that fans normally need to bring to a game. Fans may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards. Fans wishing to purchase Miami Dolphins branded approved bags can visit the team store at the stadium.

Below are the NFL approved bags fans may carry into the stadium:

- One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or one-gallon clear plastic freezer bag (Ziploc bag or similar.)

- In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.

- An exception will be made for medically necessary items after proper inspection at the East Gate for this purpose

- Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. However, binocular and camera cases are prohibited. This policy is meant to speed up the process of entering the stadium along with increasing security measures. The NFL and the Miami Dolphins are committed to protecting public safety at our stadium. This is an important step in achieving that. For more information on the policy please visit NFL.com/allclear This policy is subject to change upon notice.

Code of Conduct

Every fan who visits our stadium deserves the best possible experience. You can contribute to a great experience by conducting yourself appropriately at all times and making sure anyone who uses your tickets does the same. For the enjoyment and safety of all, the following behaviors are prohibited:

- Interfering with others’ enjoyment of the game

- Foul or abusive language or obscene gestures

- Intoxication or other signs of impairment related to alcohol consumption

- Fighting, taunting, or threatening remarks or gestures

- Sitting in a location other than your ticketed seat

- Displays of affection inappropriate in a public setting

- Obscene or indecent messages or signs or clothing

- Clothing that is inappropriate or offensive

- Any disruption to the progress of the event by the Guest’s actions

- Failing to follow the instructions of Stadium Personnel or Law Enforcement

- Smoking in the seating bowl, concourse, or other non-designated areas

- Standing for extended periods of time. Please refrain from behavior detracting from the enjoyment of fellow fans. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guest are sitting is not permitted.

- Other behavior and conduct deemed objectionable by stadium personnel

On game days, all Members and Guests are encouraged to report any violation of this Code of Conduct. You can report such incidents by informing an Usher, Police Officer, or any member of the stadium Guest Services Staff. In addition, you can discreetly report unruly fans from your seat by texting “FAN” ISSUE AND LOCATION to 69050 from any compatible mobile device subject to fees and rates established by your service provider, and the information will be relayed to stadium security.

Any Member or Guest who violates this Code of Conduct will be subject to ejection, Membership revocation and possible arrest.

Parking

Miami Dolphins Football

For your convenience, our stadium parking lots open 4 hours prior to kickoff. To avoid delays, arrive early and please follow the direction of the parking attendants and police officers. Parking lots close two (2) hours prior to the conclusion of regulation play.

Disabled Parking

The stadium has disabled parking spaces located on site for easy access to and from the stadium. Disabled parking is located at North, South, East and West Gates. A valid disabled parking pass is required for admission into the disabled parking lots. All guests must have a valid pre-paid parking pass or pay the standard parking fee for access to lots.

Tailgating Guidelines

For the safety and enjoyment of all, our stadium asks that you please follow the written and verbal instructions of stadium personnel, posted signs, and these tailgating guidelines:

- You are allowed to park where you desire in the parking areas for which you have a valid parking pass during the first hour after parking gates open. In order to ensure efficiency and a smooth flow of traffic, directive parking will begin one hour after parking gates open for Miami Dolphins game. For Miami Hurricanes games, directive parking will be in effect from when lots open. Please follow the directives of parking staff.

- Occupy only ONE parking space per vehicle. Spaces may not be saved, obstructed or reserved by guests.

- Tailgate directly behind your vehicle using the designated 8′x10′ space outlined on the ground.

- Drink Responsibly. Guests deemed to be unreasonably intoxicated may be ejected from the stadium grounds. Activities that encourage the excessive consumption of alcohol (e.g. funnels, drinking games) will not be permitted and are subject to confiscations.

- Kegs of beer are not allowed on the property.

- Underage drinking is illegal. Violators will be subject to ejection and/or arrest.

- Do not block the fire lane, which is needed for emergency response vehicles.

- Box trucks are prohibited and vehicles may not enter the stadium with anything in-tow (e.g., grills, trailers, etc.).

- Commercial catering services are prohibited from operation on stadium grounds.

- Commercials signs and banners and other commercial activities are prohibited.

- Any vehicle baring obscene graphics or messages may be denied admission and/or subject to ejection.

- Music must be played at reasonable volume and shall not contain explicit lyrics. Violators may be ejected. No professional DJ setups are permitted in parking lots.

- Gas and charcoal barbeque grills are permitted; however, open fires (e.g., bonfires, pit fires) are prohibited. You are solely responsible for any damage caused by any use of grills or other tailgate activities.

- Hot coals and flames must be extinguished promptly after use. Do not dispose of charcoal briquettes on the ground. Once briquettes have cooled, place them in a plastic bag and deposit them in a trash bin. You are solely responsible for any damage caused by any use of grills or other tailgate activities.

- Vending and solicitation activities are prohibited.

- Clean up your area before entering the stadium so it’s safe for you and others.

- All rules and regulations will be strictly enforced for the safety and convenience of our guests.

Please remember that our stadium is private property and our rules and regulations will be strictly enforced for the safety and convenience of our guests. These rules and regulations are subject to change.